Shipping Policy

Thank you for shopping with us. This Shipping Policy details the procedures and guidelines for shipping and delivery of orders placed through our online store (hereinafter referred to as the "asraa.store"). By placing an order, you agree to the terms and conditions set forth in this Shipping Policy.

1. Order Processing

1.1 Order Confirmation: After placing an order, you will receive a confirmation email detailing your purchase and a WhatsApp message for verification. We will process your order upon receiving your confirmation through WhatsApp. Please review the order details carefully and contact us immediately if there are any discrepancies.

1.2 Order Processing Time: We aim to process and ship orders promptly. Our standard order processing time is 7 business days. Please note that processing times may be extended during peak seasons or promotional periods. We appreciate your patience and understanding.

2. Shipping Methods and Carriers

2.1 Shipping Options: We offer various shipping options for domestic deliveries within [USA].

2.2 Shipping Carriers: We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. The shipping carrier for your order will be determined based on the destination, package weight, and selected shipping method.

3. Shipping Rates and Delivery Time

3.1 Shipping Rates: We provide Free Delivery for all orders.

3.2 Delivery Time: The estimated delivery time for your order depends on your location and the selected shipping method. Please note that the estimated delivery time is provided by the shipping carrier and may be affected by their policies or unforeseen circumstances beyond our control.

4. Order Tracking

4.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package.

4.2 Tracking Updates: You can monitor the progress of your shipment by visiting the tracking page of the respective shipping carrier's website and entering the provided tracking number. Please note that it may take some time for tracking information to be updated after your order has been shipped.

5. Shipping Restrictions

5.1 Address Limitations: We only ship to valid residential or commercial addresses.

5.2 Legal Restrictions: Certain products may be subject to shipping restrictions due to legal regulations or carrier policies. If any restrictions apply to your order, we will notify you promptly.

6. Delivery Issues

6.1 Non-Delivery: If your order does not arrive within the estimated delivery time or if there are any issues with the delivery, please contact our customer support team. We will work with the shipping carrier to resolve the issue promptly.

6.2 Damaged or Lost Packages: If your package arrives damaged or is lost during transit, please notify us immediately. We will assist you in filing a claim with the shipping carrier and endeavor to provide a satisfactory resolution.

For any further inquiries or assistance, please contact our customer support team. We are here to help ensure your shopping experience is seamless and satisfactory.